Returns


Returns Policy

We only offer refunds on faulty items. If your garment is faulty, please email us at: info@graciejack.com.au

To be eligible for an exchange or credit note, goods must be returned within 7 days of purchase. We require a receipt or proof of purchase to process returns. Garments must be unworn with all labels attached and in their original packaging. Credit notes are valid for 3 months.

All swimwear and sale items are final and cannot be returned for an exchange or credit note.

Unfortunately if 7 days has gone by since your purchase, we can’t offer a credit note or exchange. If you require some flexibility around this time frame, please speak with us via email or phone.

Exchanges
If you need to exchange your garment for a different size or something more suitable, please send us an email at: info@graciejack.com.au 

Goods can be returned in store or should be sent to the shipping address below.

Shipping
To return your product, please notify us immediately via email or phone (02 9977 6451). Items should be sent to: 

40 Sydney Road

Manly, NSW 2095

Australia

You will be responsible for paying for your own shipping costs for returned goods. Shipping costs are non-refundable.

If you require an exchange on a returned product, you will be liable for additional shipping. Depending on where you live, the length of delivery for exchanged products may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.